# GDPR Commitment - MultiOutReach
**Effective Date:** January 1, 2025
## Our Commitment to GDPR Compliance
At MultiOutReach, we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This page outlines the steps for deleting your data from our AI automation platform and our commitment to data protection.
## Contact Information
For GDPR-related inquiries, you can reach us at:
- **Email:** [support@multioutreach.com](mailto:support@multioutreach.com)
## Data Deletion Request Process
To request the deletion of your data from MultiOutReach, please provide the following information:
1. **Subject Line:** "GDPR Data Deletion Request"
2. **Your Name:** The full name you registered with MultiOutReach
3. **Registered Email Address:** The email associated with your MultiOutReach account
4. **Account Information:** Your MultiOutReach account ID or API key identifier (if available)
### What Data Will Be Deleted
Upon processing your request, we will delete the following categories of personal data:
- **Account Information:** Name, email address, contact details
- **AI Usage Data:** Request logs, usage patterns, and analytics data
- **Billing Information:** Payment records and subscription details (subject to legal retention requirements)
- **Support Communications:** Customer service interactions and support tickets
- **Technical Data:** IP addresses, device information, and session data
### What Happens Next?
Upon receiving your request, we will follow this GDPR-compliant procedure:
1. **Acknowledge Receipt:** You will receive an acknowledgment of your request within 24 hours
2. **Identity Verification:** We may contact you to verify your identity to ensure the protection of your data and prevent unauthorized requests
3. **Data Assessment:** We will identify all personal data associated with your account across our AI development systems
4. **Data Deletion:** Once verified, we will proceed with deleting your data. This process will typically be completed within 30 days as required by GDPR
5. **Confirmation:** After the data is deleted, you will receive a confirmation email detailing what data was removed
### Important Information and Limitations
- **Permanent Action:** Deleting your data is permanent and cannot be reversed. Ensure that you back up any important information before requesting data deletion
- **Service Impact:** Deletion of your account data will permanently disable your access to MultiOutReach's AI automation services
- **Legal Retention:** Some data may be retained for legal, regulatory, or security purposes as permitted under GDPR (e.g., billing records for tax compliance)
- **Third-Party Data:** We will also work to ensure deletion of your data from our authorized service providers and partners
- **AI Provider Data:** Data shared with AI service providers for functionality may be subject to their own retention policies
### Your GDPR Rights
In addition to data deletion, you have the following rights under GDPR:
- **Right of Access:** Request information about what personal data we hold
- **Right of Rectification:** Request correction of inaccurate personal data
- **Right of Portability:** Request transfer of your data to another service
- **Right to Object:** Object to processing of your personal data
- **Right to Restrict Processing:** Request limitation of data processing
### Processing Timeline
We are committed to processing your data deletion request within the GDPR-required timeframe:
- **Acknowledgment:** Within 24 hours
- **Completion:** Within 30 days of receiving a valid request
- **Extension:** In complex cases, we may extend this to 60 days with prior notification
### Contact Us
For questions about our GDPR compliance, data privacy practices, or to exercise any of your rights, please contact us at:
- **Email:** [support@multioutreach.com](mailto:support@multioutreach.com)
- **Website:** [https://multioutreach.com](https://multioutreach.com)
- **Privacy Policy:** [https://multioutreach.com/privacy-policy](https://multioutreach.com/privacy-policy)
### Data Protection Officer
For specific GDPR-related inquiries, you may also contact our Data Protection Officer at:
- **Email:** [dpo@multioutreach.com](mailto:dpo@multioutreach.com)
